_call-center-digital-pain-points-amp-solutions-itc39s-john-huehn-speaks-at-call-center-week-las-vegas-2016.jpg "Call Center Digital Pain Points & Solutions: ITC's John Huehn speaks at Call Center Week, Las Vegas 2016 from whatsapp video chat on desktop Video Screenshot Preview")
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⏲ Duration: 2 min 15 sec
✓ Published: 07-Jul-2016
✓ Published: 07-Jul-2016
Description:
John Huehn, CEO of In the Chat (www.inthechat.com), discusses common call center pain points with audience members and outlines challenges for the future.nnTranscript:nnOther things that we deal with that you may talk about...nnDigital Future Overwhelm: You know, that reality where new channels for customer service are emerging every few months and either your boss or your customers or the vendors who call you every day are looking for you to launch them all. I mean, jeez - on top of chat and em
John Huehn, CEO of In the Chat (www.inthechat.com), discusses common call center pain points with audience members and outlines challenges for the future.nnTranscript:nnOther things that we deal with that you may talk about...nnDigital Future Overwhelm: You know, that reality where new channels for customer service are emerging every few months and either your boss or your customers or the vendors who call you every day are looking for you to launch them all. I mean, jeez - on top of chat and em
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